Return Policy

At malttoa, we want you to love your purchase. If you are not entirely satisfied, we are here to help with our return and refund process.

Return Window: You have 30 calendar days to return an item from the date you received it. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. Return Shipping: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.

Return Address: Friedrich-Ebert-Straße 13, 33602 Bielefeld, Germany

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.